When using AWS, you know that the cloud provider is responsible for infrastructure operations, and you can use their support in case you hit any issues. But who is responsible for what when it comes to your own private cloud on your own hardware
Netris software subscription includes 24/7/365 support that covers not only Netris software issues but also all underlying Linux and open-source components that the Netris VPC system is leveraging. This way, AcceleratXR gets a “single throat to choke” for their Networking stack.
If there is a hardware issue, while HA (high availability) will keep systems running, Netris’s built-in monitoring system will generate an alarm. If further troubleshooting is required, Netris support will help narrow the problem down so the AcceleratXR team knows what hardware piece needs a replacement.
If there is a software issue somewhere in the network solution, then Netris is responsible for troubleshooting and resolution.
Additionally, the Netris Professional Services team helped AcceleratXR’s engineers design the architecture, choose the proper hardware, set it up, and go live.
Today, AcceleratXR’s product is running on its own private cloud. Netris, Rancher, and Ceph software solutions bring the cloud-like infrastructure consumption experience to their private cloud.